General terms of service

1. Purpose and scope

These terms govern the services provided by Financial Services Luxembourg SARL-S, hereinafter the firm, to any natural or legal person entrusting it with an engagement, hereinafter the client.

They apply unless the engagement letter provides otherwise. In case of conflict, the engagement letter prevails over these terms, which themselves prevail over any document issued by the client, in particular its own purchasing terms, which the firm expressly excludes.

The firm's failure to invoke a clause does not amount to a waiver of its right to do so later.

2. Provider identification

Financial Services Luxembourg SARL-S, 142 Boulevard de la Pétrusse, L-2330 Luxembourg, Luxembourg. RCS B213987 · TVA LU29299810. Business permits 10077274/0 (accountant) and 10077274/2 (activities ancillary to the expert-comptable profession), issued by the Ministry of the Economy.

Contact: contact@financialservices.lu, +352 661 198 544.

3. Nature of the services

The firm acts as a licensed accountant. It keeps the books, prepares annual accounts and tax and social-security filings, supports company formation and corporate life, and provides related advisory services.

The firm performs no statutory audit engagement and issues no certification reserved to an approved statutory auditor. Where an engagement requires such an intervention, or that of a notary, a lawyer or a licensed domiciliation agent, the firm refers the client to the licensed professional, who contracts directly with the client.

Estimates produced by the site's simulators are indicative and constitute neither a quote nor an offer.

4. Formation of the contract

Every engagement is preceded by a written quote, then by an engagement letter signed by both parties. The contract is formed on the date of the last signature.

Prices shown on the site are indicative and exclusive of tax. They do not constitute an offer: they are there to give an order of magnitude before discussion. A discount announced as valid for a stated period runs from the delivery of the written quote.

Entering into a business relationship is subject to a complete due diligence file under anti-money-laundering and counter-terrorist-financing legislation. The firm may not start any work before that file is complete, and this requirement is not negotiable, including for urgent matters.

5. Prices and revision

Fees are set either on a time-spent basis at the applicable hourly rate, or as a fixed price, or as a monthly retainer, as provided in the engagement letter. All amounts are exclusive of value added tax at the applicable Luxembourg rate.

Costs and disbursements incurred on the client's behalf, in particular registration duties, publication fees, notary fees and bank charges, are recharged at cost.

Rates may be revised once a year, with two months' written notice. A client refusing the revision may terminate the engagement within that period, without indemnity.

Work beyond the scope described in the engagement letter is subject to a supplementary quote accepted before performance.

6. Invoicing and payment

Invoices are payable within thirty days of the invoice date, unless stated otherwise on the invoice or in the engagement letter.

Between professionals, late payment automatically triggers, without formal notice, late-payment interest at the rate set by the amended law of 18 April 2004 on payment periods and late-payment interest, together with a fixed indemnity of EUR 40 for recovery costs, without prejudice to compensation for costs actually incurred.

The firm may request a joint and several fee guarantee where the company is newly incorporated with no banking history, where the director resides outside the European Union, or after a payment incident. Its amount is capped at the annual retainer and it is released after twelve months of regular payment.

Where non-payment persists after a formal notice has remained without effect for fifteen days, the firm may suspend its services, having informed the client in writing. Suspension does not relieve it of the obligations imposed on it by law in respect of ongoing files.

7. Client obligations

• Provide in good time all documents, information and supporting evidence required, and answer the firm's requests within the stated deadlines.
• Warrant the accuracy, good faith and completeness of the information provided. The firm works on the basis of the material supplied and has no general duty to verify its truthfulness.
• Report without delay any change of shareholding, activity, director or beneficial owner.
• Comply with the statutory deadlines for which the client remains responsible, in particular filing of annual accounts and periodic returns.
• Appoint a single contact authorised to approve the work.

8. The firm's obligations and liability

The firm owes a duty of best efforts. It performs its engagements with the diligence, competence and independence expected of a professional in its field.

Its liability may only be engaged for proven fault and is limited to direct and foreseeable damage. Indirect damage is excluded, in particular loss of profit, loss of opportunity, commercial prejudice and reputational harm.

Save for gross negligence or wilful misconduct, compensation owed by the firm in respect of an engagement is capped at the fees excluding tax actually received for that engagement over the twelve months preceding the triggering event.

The firm is not liable for the consequences of inaccurate or incomplete information provided by the client, nor for delay caused by late delivery of documents, nor for decisions taken by the client against the firm's written advice.

Any claim must be made in writing within six months of discovering the facts on which it is based, the same period as in the engagement letter.

9. Duration, termination and file handover

Recurring engagements run until the end of the current financial year and are then tacitly renewed for successive financial years. Either party may end the engagement in writing, by registered letter or by email with acknowledgement of receipt, on three months' notice, the termination taking effect at the financial year-end. Such an exit at the year-end carries no indemnity.

A client who ends the engagement before the financial year-end, or without observing the notice period, pays the firm a flat end-of-engagement indemnity equal to three months' retainer excluding VAT, calculated on the last monthly retainer invoiced and payable on notification. It compensates the lost notice period and covers the closing of the accounts at the exit date, the export of the file and its handover to the successor. Fees for work performed up to the effective date and out-of-scope services already commissioned remain due in addition.

The indemnity is waived in three cases only, to the exclusion of any other: termination by the client for a serious breach by the firm as defined in the next paragraph; a written refusal, within the notice period of the revision, of a fee revision other than indexation (article 5); dissolution or liquidation of the client where the liquidation is entrusted to the firm. Ceasing or reducing activity, dormancy, a change of director or shareholder and the choice of another provider do not waive it.

Either party may terminate without notice for a serious breach by the other not remedied within fifteen days of a formal notice sent by registered letter.

The following, and only the following, constitute a serious breach by the firm: loss of its business licence or cessation of its activity; failure to file a return or the annual accounts within the legal deadline, despite complete documents delivered within the agreed deadlines, where this has resulted in a final financial penalty for the client; proven disclosure of confidential information outside the cases of legal reporting. A reminder, follow-up or notice from an authority, a delay attributable to late or incomplete documents, a difference of opinion on an accounting or tax treatment, a delay by the authority or a suspension for non-payment do not constitute one.

The following, and only the following, constitute a serious breach by the client: non-payment of two monthly retainers or of an out-of-scope invoice; failure to deliver the accounting documents or the due-diligence information; providing inaccurate information or concealing a beneficial owner, a transaction, an account or an activity; insolvency proceedings or a dissolution not entrusted to the firm. Termination by the firm under anti-money-laundering legislation counts as termination for a serious breach by the client.

Where termination sanctions a breach by the client, the indemnity in the preceding paragraph is due in addition to the amounts outstanding; where it sanctions a serious breach by the firm, the client owes only the fees for the work performed.

At the end of the engagement, the firm hands over to the client or to the designated successor, within fifteen working days of the effective date and subject to payment of fees due, the documents belonging to the client together with the trial balance, the general ledger, the journals and the filed returns, in a usable format. It retains copies of the documents it is legally required to keep. The technical set-up of the file at the successor is not the firm's responsibility.

10. Consumer clients: right of withdrawal

This section applies only to a client acting for purposes outside their trade, business or profession, and where the contract is concluded at a distance or off premises.

Such a client has fourteen calendar days to withdraw without giving reasons and without bearing costs other than those set out below. The period runs from the day the contract is concluded.

To exercise this right, it is enough to send an unambiguous statement before the period expires, by email to contact@financialservices.lu or by post to 142 Boulevard de la Pétrusse, L-2330 Luxembourg, Luxembourg. The model form reproduced below may be used, but is not compulsory.

If the client expressly requests that performance begin before the end of the withdrawal period, they remain liable for an amount proportionate to what has been supplied up to their withdrawal. Where the service has been fully performed during the period, at the client's express request and after the client has acknowledged losing the right of withdrawal once the service is fully performed, that right can no longer be exercised.

The firm refunds the sums received, reduced where applicable by the proportionate amount above, no later than fourteen days after being informed of the withdrawal, using the same means of payment as the client.

Model withdrawal form

To Financial Services Luxembourg SARL-S, 142 Boulevard de la Pétrusse, L-2330 Luxembourg, Luxembourg, contact@financialservices.lu.

I hereby give notice of my withdrawal from the contract for the following service: [nature of the service]. Ordered on: [date]. Consumer's name: [name]. Consumer's address: [address]. Signature (only if this form is notified on paper). Date: [date].

11. Complaints and mediation

Any complaint is to be sent in writing to contact@financialservices.lu. The firm acknowledges receipt within five working days and answers on the merits within one month.

Failing a satisfactory solution, a consumer client may refer the matter free of charge to the Luxembourg national consumer mediation service (mediateurconsommation.lu), within one year of their written complaint.

12. Confidentiality and professional secrecy

The firm is bound by professional secrecy under the conditions set by law. It discloses no information about the client, save with the client's agreement, under a legal or regulatory obligation, or at the request of an authorised authority.

Anti-money-laundering and counter-terrorist-financing legislation imposes reporting obligations on the firm which professional secrecy does not override and of which it may not inform the client.

The client undertakes not to disclose the methods, tools and document templates provided by the firm.

13. Intellectual property

Templates, tools, methodologies and deliverables designed by the firm remain its property. The client receives an internal, non-exclusive and non-transferable right of use for the purposes of its own operations.

Accounting and tax documents prepared on the client's behalf belong to the client.

14. Personal data

The processing of personal data is described in our privacy policy, which forms an integral part of these terms.

15. Force majeure

Neither party is liable for a failure caused by an event beyond its reasonable control which it could not avoid. The affected party informs the other without delay. If the impediment lasts more than sixty days, either party may terminate without indemnity.

16. Governing law and jurisdiction

These terms are governed by Luxembourg law.

Any dispute falls under the exclusive jurisdiction of the courts of the City of Luxembourg. This clause does not deprive a consumer client of the right to bring proceedings before the court of their domicile where European rules on jurisdiction so provide.

17. Severability and amendment

If a provision is held void or unenforceable, the others remain in force and the excluded provision is replaced by one of equivalent economic effect.

The firm may amend these terms. The applicable version is the one in force on the date the engagement letter is signed. Version of 2026-10-22.